Terms And Conditions of Travel

These Terms and Conditions apply to all bookings made and services offered through the website www.airportdirect.co.nz and to bookings made by telephone, fax, email or any other communication mechanism.

Carriage of Goods

Airport Direct Limited products and services are sold subject to the Carriage of Goods Act 1979 and the terms and conditions set out on Airport Direct Limited’s website.  By agreeing to these terms and conditions, you acknowledge and agree to be bound by the conditions of use listed below.

Conditions of Carriage

Airport Direct Limited or any of its contractors may refuse carriage if you have acquired any services in violation of the carrier's Conditions of Carriage or Terms and Conditions, or if you are under the influence of drugs or alcohol, or if the driver feels that there is any safety concern in regards to the transport of the client or their baggage.

If baggage carried in the vehicle is lost or destroyed during carriage you must notify Airport Direct Limited in writing within 7 days from when you travelled.

All customers are required to pay their fare before the start of travel. Payment can be done via cash or online banking.

Airport Direct Limited undertakes to use its best efforts to carry you and your baggage within a reasonable timeframe in accordance with the itinerary that has been agreed between Airport Direct Limited and it's customer, but does not guarantee to do so.  The customer acknowledges that in the event of any environmental “Acts of God“ (earthquake, flood, bad weather or any other naturally occurring emergency events) or operationally disruptive events (unforeseen traffic congestion, civil event disruption, unforeseen traffic, road works, accident or any other disruptive events) arise, that - whilst employing its best efforts to deliver transport services to you during such events - Airport Direct Limited may not be able to provide the timely delivery of services to our customers. In such events, all Airport Direct Limited customers acknowledge that should such unforeseen events arise, it is your sole responsibility to monitor such events and make changes to your travel plans with Airport Direct Limited or other transport providers to mitigate any such risk these events present to your travel plans.

Airport Direct Limited reserves the right to substitute any vehicle or carrier without any prior notice to customers whenever it is needed.

Airport Direct Limited also reserves the right for any change, modification or to waive any terms and conditions listed on the website.

Smoking or the consumption of alcoholic beverages are not permitted on any of Airport Direct Limited’s vehicles.

Travel time and delays


Airport Direct Limited or our employees or drivers are not responsible for the delays in anticipated arrival due to bad weather, traffic or Road conditions, or any unforeseen incidents on the day of travel. We reserve all rights to cancel or amend or refund the reserved booking fee prior to scheduled pick up time.


Customer Contactability

You must provide Airport Direct Limited with a telephone contact number for the purposes of facilitating your service leading up to and at the time of transfer.  For a booking with non-airport pickup point, passengers must be contactable in the 2-hour period immediately prior to the booked pick up time on the same contact number provided at the time of booking. If you are not contactable on your designated phone number, Airport Direct Limited will not be liable for any costs, damages or losses that you may incur as a result of not meeting the agreed travel time.

Luggage Policy

All customers are required to advise the correct amount of baggage they intend to travel with at time of booking.  Failure to which may incur additional charge or they may have to organise another vehicle as an alternative.

Each passenger is allowed one piece of luggage, not weighing more than 23kg with maximum dimensions of Depth: 280mm, Width: 460mm, Height: 750mm and one small airline carry on item (Such as purses, laptop cases, briefcase, small suitcases & backpacks.)

However, as Airport Direct Limited operates Standard Sedan vehicles, Airport Direct Limited reserves the right to decline to offer transport services if their is any luggage that will not safely fit into the vehicle.

Dangerous Goods Prohibited

For safety reasons, articles such as the following must not be carried in your baggage unless they have been advised in writing to Airport Direct Limited and it has in writing accepted them for carriage:

Loaded firearms.

Corrosive materials (such as alkalis, acids, wet cell batteries, mercury).

Explosives (fireworks and articles that are easily ignited).

Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols).

Poisonous, toxic, infectious substances.

Radioactive materials.

Compressed Gases (Deeply Refrigerated, Flammable, Non-flammable and Poisonous).

Other dangerous goods (such as offensive or noxious materials).


Unfortunately Airport Direct Limited will not under any circumstances allow animals to be transported on any of their vehicles.


Fares apply only for carriage from the designated pickup point to the designated drop-off point, unless otherwise expressly stated. Fares do not include any possible client side credit card payment fees or bank account to bank account transaction fees (if this is the chosen method of payment), meals, entry fees or any other additional service costs unless otherwise expressly stated by Airport Direct Limited.

Cancellation, No Show and Refund Policy

All booking cancellations will incur a minimum cancellation fee equating to 10% of the total fare amount.  However, if you do cancel within 48 hours of your trip, we should be able to waive the cancellation fee, but this is up to the discretion of Airport Direct Limited.

Notwithstanding this cancellation fee, you will be charged for 100% of the total fare amount if you fail to show at your pickup point except in the following circumstances:

Your pickup is off a flight at an airport and your flight arrival time has been changed (in which case Airport Direct Limited will make its best efforts to meet your amended flight arrival time).

Unaccompanied Minors

Airport Direct Limited will not accept bookings for unaccompanied children less than 13 years of age. Any such children must be accompanied by an individual 18 years of age or more.

Passenger Mobility

Passengers who require somebody to lift them on and off the vehicle must arrange for these services at their pick up and drop off points. For Health and Safety reasons, drivers are not permitted to participate in carrying passengers on and off the vehicle.

Important Information 

While all care is taken to ensure that our vehicles are maintained and serviced to the highest standard, we can not Guarantee that there will not be a situation beyond our control, such as traffic, accidents, vehicle break downs, weather events, natural disasters etc, thus, the customer needs to ensure that when they choose a time for us to collect them, they take the latter into consideration.

If in the unfortunate rare event, that the vehicle does break down, and the fault can not be rectified in a timely manner by AA Roadside assistance, we will cover the full costs of an emergency Taxi or Uber to take you to your destination, however it is important to note, as per our Terms and Conditions, we do not accept liability for any disruptions to your travel plans and the possible subsequent additional monetary expenses that you incur.

Extent of Liability

Passengers are sole responsible for their carry on items and these should be in their possession all the times. Airport Direct Limited or any employee or drivers on duty are not liable for the loss or damage of such items.

Airport Direct Limited will not be liable for the damage of any customer items that are used by the customer in the vehicle during and after transit.

Passengers must report to the Airport Direct Limited office in writing within 7 days of their trip if their checked baggage are lost or damaged significantly. The total liability of any lost or damaged baggage during travel is limited to NZ$ 1000.00 per passenger. However, Airport Direct Limited reserves all the rights to check the reasons behind the loss or any significant damage to the property.

The liability of Airport Direct Limited for damages resulting by reason of the personal injury or death of a passenger will be excluded in accordance with the Accident Insurance Act 1998 and the Accident Insurance (Transitional Provisions) Act 2000.

If a customer acquires, Airport Direct Limited products or services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. No other warranties either express or implied by law are made with respect to these services.

Privacy Policy

Airport Direct Limited or its employee or designated drivers are committed to protect our customers’ privacy. However, we use the passenger’s information (provided at the time of booking) to secure their booking.